Return and Cancellation Policy
At Miime Miime, your happiness means everything to us. We want you to love every little detail of your purchase. If something isn't quite right, we're here to help.
Order Cancellations
We begin processing orders shortly after they are placed to ensure a smooth and efficient delivery experience.
If you wish to cancel your order, please contact us at info@miimemiime.com within 1 hour of placing your order.
After this period, your order may already have entered our fulfillment process, and cancellation before dispatch may no longer be possible.
This does not affect your statutory right of withdrawal or any other consumer rights.
Returns & Exchanges
We understand that sometimes a purchase may not be exactly what you expected.
You have 14 calendar days from the date you receive your order to notify us that you wish to return an item.
To request a return, simply email info@miimemiime.com with your order number and the item you wish to return.
Once your return request has been received, our customer care team will provide you with the return instructions and the appropriate return address.
After notifying us of your withdrawal, you have a further 14 calendar days to send the item back.
Return Conditions
To qualify for a return, items must be:
- Unworn and unused, except for reasonable inspection and trying on.
- In their original condition.
- Returned with their original packaging and any included accessories, where possible.
Please try on your Miime Miime shoes indoors and on a clean surface to avoid unnecessary damage.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except where the item is faulty, incorrect, or applicable law requires otherwise.
We recommend using a tracked shipping service, as customers are responsible for arranging the return shipment.
Return shipping costs are not reimbursed for standard change-of-mind returns.
Refunds
Once your returned item has been received and inspected, we will process your refund to your original payment method.
Refunds will be issued within 14 calendar days of receiving your withdrawal notification. We may withhold the refund until we receive the returned item or proof that you have sent it back, whichever occurs first.
For eligible full-order withdrawals, refunds include the original standard delivery charge, where applicable. Additional charges for premium delivery options are not refundable.
Please allow additional time for your bank or payment provider to reflect the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@miimemiime.com as soon as possible.
Include your order number, a brief description of the issue, and photographs if available.
We will review your request and arrange an appropriate solution in accordance with your consumer rights, at no additional cost to you where required by law.
Need Assistance?
Our customer care team is always happy to help.
For any questions regarding cancellations, returns, or refunds, please contact:
With love,
The Miime Miime Team ♡
